Frequently Asked Questions (FAQ)
1. Who can purchase your products?
Our products are supplied exclusively to qualified industrial, laboratory, institutional, or professional buyers. We do not sell products for personal, household, or consumer use.
2. Do you require buyer verification?
Yes. Buyer verification may be required prior to order confirmation. This can include business registration details, intended use information, and compliance documentation, depending on the product and destination.
3. Are your products compliant with international regulations?
Products are supplied in accordance with applicable chemical safety, transportation, and trade regulations. Regulatory requirements may vary by country, and compliance is reviewed as part of the order process.
4. Do you provide Safety Data Sheets (SDS)?
Yes. Safety Data Sheets (SDS) are available for applicable products and are provided to support safe handling, storage, transportation, and regulatory compliance.
5. Can you ship internationally?
Yes, we support international shipping subject to regulatory approval, buyer qualification, and destination requirements. Shipping options and timelines vary based on location and product classification.
6. How are products packaged for shipment?
Products are packaged using approved and compatible containers in accordance with safety and transportation regulations. Packaging methods depend on product classification, shipment volume, and transport mode.
7. Are bulk orders available?
Yes. Bulk orders may be available for qualified buyers, subject to compliance review, logistics feasibility, and regulatory requirements. Please contact us for bulk supply inquiries.
8. What documentation is provided with shipments?
Depending on the shipment, documentation may include:
- Commercial invoice and packing list
- Safety Data Sheets (SDS)
- Hazard and transport documentation
- Customs and regulatory forms
9. What are the buyer’s responsibilities after delivery?
Buyers are responsible for:
- Legal import and use of products
- Proper storage, handling, and safety controls
- Compliance with local environmental and safety regulations
- Lawful waste management and disposal
10. Do you accept returns?
Due to the regulated nature of chemical products, returns are accepted only with prior written authorization and under specific conditions. Please refer to our Returns & Incident Reporting policy.
11. What should I do in case of a spill or incident?
In the event of a spill, exposure, or other incident, follow the instructions in the Safety Data Sheet (SDS) and applicable emergency procedures. Incidents should be reported promptly in accordance with our reporting guidelines.
12. Can products be resold or transferred?
Products must not be resold, transferred, or redistributed in violation of applicable laws or without proper authorization. Unauthorized distribution is prohibited.
13. How do you ensure product quality?
We maintain structured Quality Assurance & Quality Control (QA/QC) processes, including documentation review, supplier verification, and batch traceability where applicable.
14. Are prices fixed?
Prices may vary based on order quantity, packaging, logistics, and regulatory requirements. Quotations are provided upon request and are valid for a specified period.
15. How can I contact you for further information?
For inquiries regarding products, documentation, compliance, or logistics, please contact Customer Support / Sales / Compliance Department through the details provided on our website.
Need More Help?
If your question is not listed here, please reach out to our support team. We are committed to providing clear, accurate, and professional assistance.